In the interests of offering you the best possible service and protecting ourselves, use of our website and services is reliant on certain terms and conditions. We’ll explain them in plain language here. By using our site or booking a service through us, you agree to these conditions.
By accessing our website or booking a service with us, you agree to abide by the following terms and conditions. These terms are designed to ensure a great experience for both parties and outline important information regarding our services.
Disclaimer
While we make every effort to provide accurate information, errors may occur. Umbrella Mobile cannot be held liable for any damages or losses resulting from reliance on the information presented on our site. Users are responsible for verifying the accuracy of the information provided.
The content on our site is subject to change without prior notice.
Our terms and conditions do not seek to exclude or limit any legal warranties required by law. They also do not aim to exclude or limit our liability for instances such as negligence, fraudulent activities, or any matter that would be illegal to exclude or limit.
Terms of Use
By continuing to use our site, you enter into an agreement with Umbrella Mobile, accepting our terms of use. These terms govern your use of our website and the services we offer.
Indemnity
By using our site, you agree to hold Umbrella Mobile (including our staff, owners, directors, and contractors) harmless from any issues arising from your use of our services to the fullest extent permitted by law. This includes any associated costs.
Copyright
All content on our site is protected by copyright owned by Umbrella Mobile. Unauthorised use of this content is strictly prohibited.
General Information
Our site provides information and promotes our mobile services. It is intended for personal use to assist users in researching and booking our services.
Services Provided
Umbrella Mobile offers a variety of therapeutic mobile services. While we strive to provide these services 24/7 across Greater London, certain circumstances beyond our control may impact our ability to do so.
Our therapies are designed to promote relaxation and complement other treatments, but they are not a substitute for medical advice or treatment. We strongly advise consulting with medical professionals for any health-related concerns.
Please note that the therapists available through Umbrella Mobile are freelance professionals, each with their own unique styles. They are not employees of Umbrella Mobile.
We strictly adhere to a policy of not providing any form of sexual or immoral services. Complaints regarding this matter will be taken seriously, and our therapists are committed to upholding this policy.
Therapist Safety
We expect our customers to treat our therapists with respect. Umbrella Mobile takes any verbal or physical disrespect or abuse towards our therapists seriously. Such incidents may result in the suspension of a customer account or legal action, if necessary.
Umbrella Mobile Health & Beauty operates within a safe working environment at all times. An Assessment by the therapist will be made as to the coherence of the client in terms of alcohol or drug abuse together with the overall hygiene of the client.
We provide appropriate support to our therapists in dealing with such situations.
Liability Limitations
By using our website or booking an appointment, you acknowledge and agree that Umbrella Mobile is not liable for any damages or losses that may arise from your use of our services.
Health and Medical Conditions
Our massage therapy services are intended for relaxation and wellness purposes. It’s important to note that our therapists are not medical professionals, and our services do not replace medical advice or treatment. If you have any underlying health issues, please consult a trained professional before booking with us.
Cancellation Policy
At Umbrella Mobile Health & Beauty, we understand that life can be unpredictable, and occasionally, you may need to reschedule or cancel your massage therapy appointment. We strive to provide exceptional care and service to all our clients, and to ensure a smooth experience for both you and our therapists, we have implemented the following cancellation policy:
1. Notification of Cancellation or Rescheduling:
- We kindly request that you provide us with at least 24 hours’ notice for any changes to your appointment.
- You can notify us of your cancellation or rescheduling by calling our office at 07949331971.
2. Late Cancellations and No-Show Policy:
- Cancellations or rescheduling made less than 24 hours before your appointment will be considered “late cancellations.”
- If you do not show up for your appointment and do not notify us, it will be considered a “no-show.”
3. Late Cancellation and No-Show Fees:
- Late Cancellation: A fee of Full Charge will be applied for appointments canceled with less than 2 hours notice.
- No-Show: A fee of Full Charge will be charged for missed appointments without any notice.
4. Exemptions:
- We understand that emergencies and unforeseen circumstances can arise. In such cases, we may waive the late cancellation or no-show fee at our discretion.
5. Payment of Fees:
- Late cancellation and no-show fees must be paid before scheduling your next appointment. You will be billed for these fees, and payment can be made over the phone or in person.
6. Repeat Offenders:
- If you accumulate multiple late cancellations or no-shows, we may require you to prepay for future appointments.
7. Arrival Time:
- Please arrive on time for your appointment. If you arrive late, your session may be shortened to accommodate the next client, and the full fee will apply.
8. Confirmation of Appointments:
- We send appointment reminders via email or text message. However, it is your responsibility to confirm your appointment to avoid any misunderstandings.
9. Booking Policies:
- We encourage clients to book their appointments well in advance to secure their preferred time slot. For new clients, we may require a credit card to secure the appointment.
10. Refund Policy:
- Refunds for late cancellation or no-show fees are generally not provided, as these fees are intended to compensate our therapists for their time and commitment.
By scheduling an appointment with Umbrella Mobile Health & Beauty, you acknowledge that you have read, understood, and agreed to our cancellation policy. We appreciate your understanding and cooperation, as it helps us provide exceptional service to all our clients.
If you have any questions or concerns regarding this policy, please feel free to contact us at booking@umbrellamobilehealthandbeauty.com
Thank you for choosing Umbrella Mobile Health & Beauty, and we look forward to serving you soon.
